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Privacy Policy My Guide

1. Data Protection and Privacy

My Guide Auckland is part of the global My Guide Network of Online & Mobile travel guides.

For the purposes of the Data Protection Act 1998 and the EU General Data Protection Regulation 2016/679 it is confirmed that the proprietor of the website located at https://www.myguideauckland.com (the "Website") is My Guide Network Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. United Kingdom ("My Guide").

My Guide is committed to protecting the privacy of users of our Website ("you," "your") and sets out its Privacy Policy below in compliance with the Data Protection Act 1998 and the EU General Data Protection Regulation 2016/679. This means that we are responsible for, and control the processing of, the personal information you provide to us when using this website in accordance with this privacy policy.


2. Collection of Personal Data

The Website allows you to access and use a range of information relating to travel destinations, including information relating to businesses offering goods and services relating to travel or otherwise, and to access and use third party portals such as portals for searching for and booking services such as hotel accommodation, restaurants, car rentals, flights, entertainment tickets and other services.

My Guide may collect certain personal data from you via the Website if you choose to submit it. Personal data about you may also be collected by My Guide if you contact My Guide with queries or to request further information about the Website or any other matter.

The types of personal data which My Guide may collect from you in the ways referred to above when using the Website may include full name, gender, address, telephone numbers, e-mail address, demographic information and contact preferences.

My Guide does not store credit card details. Any transactions completed on third party websites are subject to their privacy policies and terms & conditions.


3. How we use your information

With your consent

My Guide may collect your personal data for the purpose of contacting you about queries you may have or information or materials which you may provide to My Guide via the Website. Specifically, My Guide may use your personal data to set up records for the provision of My Guide information to you. My Guide may also use your personal data to better understand who uses our Website and the pages they access so as to be able to improve the Website and the types of information and data provided to users in general via the Website from time to time.

In addition, from time to time, My Guide may also use your personal data to contact you for market research or user care survey purposes or to let you know about other websites and services My Guide may be able to provide to you, or to provide you with newsletters, details of special offers or similar. My Guide will always give you the opportunity to opt-out of such communications.

My Guide will ensure that your personal data will not be disclosed to other organisations, institutions and authorities unless specifically required by law.

Furthermore, My Guide will not collect information about you from other sources, such as public records or bodies, or private organisations.

If My Guide transfers management, ownership or hosting of the Website to a third party, you agree that My Guide may also transfer your personal data and any other information about you to such third party without your further or additional permission, provided that such third party agrees to the same terms of this Privacy Policy.

You hereby agree to and authorise My Guide to use the personal data you provide to My Guide for the above purposes. If My Guide would like to use your personal data for a purpose other than those above, My Guide will request your permission first.


In our legitimate interest* to improve our services

Market research – to contact you (and others if their personal information is provided by you) to ask about the experience using our services as part of a continual programme of customer service improvement. This is not marketing communication and is separate to Marketing communications above.

Website customisation – to customise our website and its content to your particular preferences in accordance with the Cookies and Tracking section below
Customer support – monitor calls and help train staff in relation to our customer support and helpdesk function;
Product and service improvement – to improve our product and services;
Service analysis – to conduct research, statistical analysis and behavioral analysis. This may include providing aggregate statistical information relating to customers, sales, traffic patterns and related site information to reputable third parties.


In our legitimate interest* to protect against fraud

Website improvement and fraud prevention – improve our websites, prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf

* any reliance on legitimate interest shall not prejudice your interest or fundamental rights and freedoms.


4. Where your data is stored

We use a third-party service, White Label Technologies Ltd, who provide our CRM, Apps and booking website. They act as a data-processor on behalf of My Guide. All data collected via the My Guide website or APP is stored in their secure encrypted database servers hosted by Amazon Web Services, a company located in the Republic of Ireland. All AWS services comply with the General Data Protection Regulation (GDPR).

AWS has a long list of internationally-recognized certifications and accreditations, demonstrating compliance with rigorous international standards, such as ISO 27001 for technical measures, ISO 27017 for cloud security, ISO 27018 for cloud privacy, SOC 1, SOC 2 and SOC 3, PCI DSS Level 1, and EU-specific certifications such as BSI’s Common Cloud Computing Controls Catalogue (C5)

We also use a third-party email service, mailchimp.com, to manage our regular email communications to members and Mailchimp act as a data-processor on behalf of My Guide.

By submitting your personal data, you agree to this.


5. Keeping your data secure

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit, however, to give users greater confidence the My Guide website is protected via a HTTPS connection, verified by SSL certificate, which provides encryption for data entered on the site. However, no data transmitted over the internet can be guaranteed to be 100% safe and My Guide do not accept liability for any data in transit and any data you send is at your own risk.

To protect your information, My Guide has policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner and all systems that can access the information have proportionate and reasonable security measures in place. To achieve this, employees, contractors, sub-contractors and third party suppliers have contracts, with defined roles and responsibilities. While we take commercially reasonable measures to ensure the safety and security of your data, due to the inherent risks with the Internet, we are unable to warranty the absolute security of your data when using our services. In order to process any of the requests listed below, we may need to verify your identity for your security. In such cases your response will be necessary for you to exercise this right.

We will always take appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing (including taking reasonable steps to ensure the reliability of employees who have access to personal information).

We protect user information by employing secure servers, firewalls, SSL encryption (where appropriate) and other technology. Our employees may only process personal information in accordance with this privacy policy, and any employee who breaches this privacy policy may be subject to disciplinary action, up to and including dismissal.

We have put in place internal procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.


6. Data Retention

We retain your information for a range of purposes and will not be kept longer than necessary for the purpose. Data will be retained for 6 years however you may ask for this to be deleted in accordance with the Rights of the GDPR (see Right to be forgotten) by contacting us via security@myguide-network.com


7. Your Rights

Access to your data

At any point you can contact us to request details concerning the information we hold about you, why we have that information, who has access to the information and where we got the information. In most cases you may be entitled to copies of the information we hold concerning you. Once we have received your request we will respond within 30 days. Please submit a request via security@myguide-network.com

Update your data

If the data we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated. Please submit a request via security@myguide-network.com

Right to be forgotten

If you feel that we should no longer be using your data or that we are illegally using your data, you can request that we erase the data we hold. When we receive your request, we will confirm whether the data has been deleted or tell you the reason why it cannot be deleted. Please submit a request via security@myguide-network.com

Object to processing & request restriction

You have the right to request that My Guide stops processing your data. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your data to comply with your other rights. You have the right to request that we stop contacting you with direct marketing. On promotional emails we provide an ‘unsubscribe’ link at the top and bottom of the email which will unsubscribe you from that service. You can also unsubscribe by updating your subscriptions on your account on our website or via our unsubscribe link. If you wish to opt out with respect to more than one email address, you must complete a separate request for each email address. You have the right to request that we stop profiling you in relation to our direct marketing practice. You can inform us and we will deal with your request accordingly. You can make a complaint to us by contacting us via security@myguide-network.com or to the data protection supervisory authority – in the UK, this is the Information Commissioner’s Office, at https://ico.org.uk/.

Data Portability

You have the right to request that we transfer your data to you in a machine readable format. Once we have received your request, we will need to verify your identity and comply where it is feasible to do so. Please submit a request via security@myguide-network.com


8. Cookies

My Guide websites and mobile app use cookies and tags. A cookie is a small text file that can be stored by your browser on the device you use to access internet and allows the browser to pass small amounts of information about user behavior on the given website to a web server. Tags are pieces of code that exist on web pages and collect information about usage of the web pages.

At My Guide we use our own cookies and tags as well as those from third parties to enable the smooth operation of the websites, such as the use of the basket function or to automatically log you in when you visit (with your permission). We also use cookies/tags to monitor visits to our website and continuously look for places to improve your website experience.

Cookie Consent

The first time you access a My Guide website, you will be informed about our use of cookies to improve your site experience. By continuing to browse our website you consent to our use of cookies.

Description of Cookies

Google Analytics - These cookies give us critical information about various pages on the websites and how our users interact with them. We use this information to improve the performance of our website and the information presented to users

Authentication - When you create an account with My Guide, these cookies allow the website to remember you in order present you with information that is directly relevant to you.

Functional - A set of cookies designed to deliver a smooth booking journey for you. We use these cookies to remember selected hotels, anything you may have already added to the basket etc. so you do not have to enter information more than once.

How to reject and delete Cookies

Should you wish to reject or block the use of cookies, you can do so at any time, usually by clicking ‘Help’ on your browser. Cookies are specific to individual browsers so if you use more than one browser, you will need to delete cookies on each browser. Please be aware though that by rejecting cookies you may not receive the optimum website experience.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org


9. Changes to Policy

We may change this policy from time to time. You should check this policy occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.

It is also important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.


10. Governing Law

This Privacy Policy will be governed by English law and the parties hereby submit to the exclusive jurisdiction of the English courts.


11. Contact

If you have any queries about this policy, need further information or wish to lodge a complaint you can use the details below to contact us.

DATA PROTECTION OFFICER
My Guide Network LTD
71-75 Shelton Street
Covent Garden, London, WC2H 9JQ
Email: security@myguide-network.com
Telephone: +44 20 8133 1208



Privacy Policy Advertisement

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners.

More information: https://g.ezoic.net/privacy/myguidebali.com.


Part of the My Guide Network

My Guide Auckland is part of the global My Guide Network of Online & Mobile travel guides.

We are now in 100+ Destinations and Growing. If you are interested in becoming a local travel partner and would like to find out more then click for more info about our Website Business Opportunity.

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Best Things To Do with Kids in Auckland

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Best Things To Do with Kids in Auckland
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Best Things To Do with Kids in Auckland
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Best Things To Do with Kids in Auckland
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Best Beaches in Auckland
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Best Beaches in Auckland
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Best Beaches in Auckland
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Best Beaches in Auckland
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Best Beaches in Auckland
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Best Beaches in Auckland
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Best Beaches in Auckland
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Best Beaches in Auckland
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Long Bay Regional Park

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Popular Tourist Attractions in Auckland

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Shakespear Regional Park

Best Auckland Parks To Visit
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Best Auckland Parks To Visit
Regional parkland within easy reach of Auckland CBD. Lush forests, abundant wildlife, walking tracks galore and stunning scenery. Very popular Auckland attraction..........

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Best Auckland Parks To Visit
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Best Auckland Parks To Visit
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Best Auckland Parks To Visit
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Free Things To Do In Auckland

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Free Things To Do In Auckland
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Free Things To Do In Auckland
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Waitakere Ranges Regional Park

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Regional parkland within easy reach of Auckland CBD. Lush forests, abundant wildlife, walking tracks galore and stunning scenery. Very popular Auckland attraction..........

North Head Historic Reserve

Free Things To Do In Auckland
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Mount Victoria

Free Things To Do In Auckland
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Free Things To Do In Auckland
Standing at 135 metres, Mount Wellington is the youngest of Auckland's volcanic peaks having last erupted just over 10,000 years ago..........

Breathtaking Locations in Auckland

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Mount Victoria

Breathtaking Locations in Auckland
Mount Victoria offers panoramic views of Auckland City, Rangitoto Island, the North Shore and the Hauraki Gulf..........

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Breathtaking Locations in Auckland
Housing the highest volcano in Auckland, this large park is an icon of the city, offering superb views of the city skyline and a fantastic 50-metre deep crater to explore...

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Breathtaking Locations in Auckland
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Waitakere Ranges Regional Park

Breathtaking Locations in Auckland
Regional parkland within easy reach of Auckland CBD. Lush forests, abundant wildlife, walking tracks galore and stunning scenery. Very popular Auckland attraction..........

Oneroa Beach

Breathtaking Locations in Auckland
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One Tree Hill Domain

Breathtaking Locations in Auckland
Large reserve in Epsom, Auckland, with 183m volcano and historically important Maori connections, once the largest 'pa' in the city. Fantastic views from the top..........

Muriwai Gannet Colony

Breathtaking Locations in Auckland
Muriwai Gannet Colony is situated in Muriwai Regional Park, a 40 minute drive west of downtown Auckland..........

Karekare Beach

Breathtaking Locations in Auckland
Karekare Beach gained wider attention with its starring role in the 1993 film The Piano. The secluded black sandy beach is situated on the west coast of Auckland, 35 kilo...

Sky Tower

Breathtaking Locations in Auckland
Situated in central Auckland, the Sky Tower is the tallest man-made structure in the country. The tower stands at 328 metres and has stunning views across the Auckland sk...

North Head Historic Reserve

Breathtaking Locations in Auckland
North Head Mount is an enjoyable 20 minute walk from the Ferry Terminal. The Mount is full of history and gorgeous views of Chelthenham beach, Waitemata Harbour, Aucklan...

Best Bars in Auckland

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Brew on Quay

Best Bars in Auckland
Try some of the best of New Zealand craft beers, or choose an international favourite, from the extensive beer list at Brew on Quay..........

Xuxu

Best Bars in Auckland
Xuxu is a French Vietnamese influenced cocktail bar and restaurant situtated in the vibrant Britomart area of downtown Auckland.............

Harbourside

Best Bars in Auckland
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Bungalow 8

Best Bars in Auckland
This bamboo-chic bar is located on Auckland's viaduct harbour and boasts a wide array of New Zealand wines, local beers and champagne.............

Fukuko

Best Bars in Auckland
Fukuko is a Japanese styled bar in the Britomart area of Downtown Auckland that specialises in cocktails based on shochu, the traditional Japanese spirit.............

Housebar

Best Bars in Auckland
Housebar is located on the upstairs floors of Hotel DeBrett in the central shopping district of Auckland.............

Dr Rudi's Rooftop Brewing Co

Best Bars in Auckland
Dr Rudi's Rooftop Brewing Co enjoys one of the best locations in the city. Situated on the third floor, the rooftop restaurant and bar offers glorious views of Viaduct Ha...

Headquarters

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Headquarters is a pop-up bar in it for the long-haul......

Auckland Restaurants With A View

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This guide has been created by a Auckland Local Expert.

By: Local Expert · 11 items

Orbit 360 Dining

Auckland Restaurants With A View
Situated at the top of the Sky Tower, Orbit 360 Dining offers an extensive menu together with a backdrop of incredible 360 degree panoramic views of Auckland.......

The Sugar Club

Auckland Restaurants With A View
Chic and innovative dining with fabulous panoramic views over the city and the Hauraki Gulf. The Sugar Club comprises a stylish cocktail bar and gorgeous art deco inspire...

The Crew Club

Auckland Restaurants With A View
With stunning harbour views, fresh seafood and comfortable tables and sofas, The Crew Club is the perfect place to settle in for a long lunch or a relaxed dinner with fri...

Ostro

Auckland Restaurants With A View
Meaning 'southerly wind' in Italian, Ostro is a kiwi interpretation of an international style brasserie, with an upmarket, yet relaxed atmosphere.............

Soul Bar & Bistro

Auckland Restaurants With A View
Award-winning bar/ bistro in the heart of Viaduct Harbour, overlooking the water. Variety of menus to cater for all tastes, including vegetarian. Cuisine is modern Austra...

Eurobar

Auckland Restaurants With A View
Led by celebrity chef and Masterchef judge Simon Gault, Euro offers fine food made from local and imported ingredients, created by chefs who are always trying the latest ...

Fish

Auckland Restaurants With A View
Fish as the name suggests, delivers creative fish dishes served to a backdrop of eye catching harbour views.............

Harbourside

Auckland Restaurants With A View
Located in Quay Street in central Auckland, Harbourside Ocean bar and grill boasts an outside dining deck with retractable roof allowing diners to eat alfresco whatever t...

White and Wongs

Auckland Restaurants With A View
Whites and Wongs offers a modern take on Asian dining with a mix of traditional dishes and new twists on old favourites in the bustling surroundings of Auckland's harbouf...

Botswana Butchery

Auckland Restaurants With A View
With a number of locations right across the Central Otago region of South Island, the Botswana Butchery has become a well-respected name on the country's gastronomic line...

Dr Rudi's Rooftop Brewing Co

Auckland Restaurants With A View
Dr Rudi's Rooftop Brewing Co enjoys one of the best location in the city. Situated on the third floor, the rooftop restaurant and bar offers glorious views of Viaduct Har...

Thrilling Auckland Activities

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Thrilling Auckland Activities
Thrilling Auckland Activities

This guide has been created by a Auckland Local Expert.

By: Local Expert · 5 items

SkyJump

Thrilling Auckland Activities
SkyJump is a unique and thrilling attraction. How often do you get to admire the views from New Zealand's tallest structure then jump off it? Fun, excitement and a test o...

Auckland Adventure Jet

Thrilling Auckland Activities
Experience the beauty and sights of Auckland whilst aboard our jet boat that twists, spins and hurtles across Auckland's Waitemata Harbour.............

America's Cup Sailing & Match Racing

Thrilling Auckland Activities
Be part of the crew on an actual America's Cup yacht. Take the helm, exert energy on the grinders or just take it easy and enjoy the experience as you sail the beautiful ...

Auckland Bridge Climb and Bungy

Thrilling Auckland Activities
Ultimate city adventure, including bungy and bridge climb over Auckland Harbour. Home of the world's first Harbour Bridge Bungy Jump, and operating since 2003. The jump o...

SNOWPLANET

Thrilling Auckland Activities
Enjoy snow sports all year round. Spend a fun family day at New Zealand's only indoor snow resort.......

Top 5 Auckland Islands To Visit

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Top 5 Auckland Islands To Visit
Top 5 Auckland Islands To Visit

This guide has been created by a Auckland Local Expert.

By: Local Expert · 5 items

Waiheke Island

Top 5 Auckland Islands To Visit
Our local guide to Waiheke Island, the second largest island in the Hauraki Gulf and only 35 minutes from Auckland by ferry. ...

Rangitoto Island

Top 5 Auckland Islands To Visit
Rangitoto is always visible from the mainland and its iconic shape represents Auckland in the minds of locals and visitors alike. A mere eight kilometres northeast of the...

Great Barrier Island

Top 5 Auckland Islands To Visit
Great Barrier Island is the largest of the Gulf islands. It's a 30 minute plane ride from Auckland or you can choose one of the fast ferry services from Auckland's ferry ...

Tiritiri Matangi Island

Top 5 Auckland Islands To Visit
Tirtiri Matangi Island is a picturesque wildlife sanctuary and conservation project in the Hauraki Gulf, 30 kilometres north of Auckland. See New Zealand's oldest working...

Kawau Island

Top 5 Auckland Islands To Visit
Kawau Island is a scenic island 50km north of Auckland in the Hauraki Gulf. The island includes plenty of sandy beaches, walking trails and wallaby-spotting! ...

Best Pizza Restaurants In Auckland

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Best Pizza Restaurants In Auckland Best Pizza Restaurants In Auckland Best Pizza Restaurants In Auckland Best Pizza Restaurants In Auckland Best Pizza Restaurants In Auckland Best Pizza Restaurants In Auckland
Best Pizza Restaurants In Auckland

This guide has been created by a Auckland Local Expert.

By: Local Expert · 7 items

Sal's Authentic New York Pizza

Best Pizza Restaurants In Auckland
Sal's Authentic New York Pizza has three separate locations in Auckland alone, making it one of the most ubiquitous eateries in the entire city and a genuine classic in i...

Dante's Pizzeria Napoletana

Best Pizza Restaurants In Auckland
Dante's are dedicated to Authentic pizzas.   The chefs are passionate and highly experienced, having worked for years in Italy and abroad.  They bring

That's Amore

Best Pizza Restaurants In Auckland
Creating the perfect pizza is all about the dough.  To serve pizzas authentic, tasty and crispy you need the perfect dough.

Andrea Restaurant

Best Pizza Restaurants In Auckland
Traditional Trattoria very close to the beach. Impressive a la carte menu, focusing on seafood and pasta. Chef Andrea even holds "Do Your Own Dinner" cookery sessions for...

The Conservatory

Best Pizza Restaurants In Auckland
Open, airy, spacious, chilled-out and wholly welcoming: These are just some of the adjectives one could use to describe the Conservatory; a classic Auckland eatery.......

Abruzzi

Best Pizza Restaurants In Auckland
Abruzzo is an Italian restaurant serving authentic Italian cuisine in Auckland's North Shore.  The menu features a wide selection of Italian wood-fired pizza, fresh, house made pasta and Abruzzo’s authentic signature dishes.  

Gusto Italiano

Best Pizza Restaurants In Auckland
Gusto Italiano is a classic Italian restaurant that delivers authentic taste of Italy to Ponsonby diners................

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